What two choices are available for CTI?

In the context of Computer Telephony Integration (CTI) within Salesforce, the available options include both Open CTI and traditional CTI adaptors, which correspond to cloud-based integration and software installation methods, respectively.

Open CTI refers to the cloud-based integration framework that allows you to connect Salesforce with telephony systems. This option does not require additional software installation on the local machines, making it a flexible and efficient approach for organizations that want seamless integration without the complexities of traditional installations.

On the other hand, traditional CTI adaptors typically involve software that must be installed on users' devices, connecting their local systems to the telephony services. This form of integration can be essential for specific telephony systems that require deeper functionality or access to desktop applications.

Both options serve different needs and environments, allowing organizations to choose the best fit based on their telephony requirements, infrastructure, and strategy. Therefore, recognizing that both Open CTI and CTI adaptors are viable options confirms that the correct choice encompasses both methods of integration.